Terms and Conditions

By accessing or using Starluna Seller at starlunaseller.co.ke you agree to be bound by these Terms and Conditions. If you do not agree to these terms please do not use our services.

These terms apply to all visitors, users and customers who access or use our Poppo coin recharge services in Kenya.

Starluna Seller provides the following services:

• Online purchase of Poppo Live virtual coins via MPESA
• Delivery of Poppo coins to customer Poppo accounts
• Customer support for coin purchase related queries

We are an independent reseller and are not affiliated with Poppo Live or its parent company.

All payments are processed securely via Safaricom MPESA. By initiating a payment you agree to the following:

• Payment must be made in full before coin delivery
• All prices are in Kenyan Shillings (KES) and inclusive of applicable charges
• You must enter the correct Poppo ID before making payment
• Failed MPESA transactions will not result in coin delivery
• Prices are subject to change without prior notice

Poppo coins are delivered to your account after successful payment confirmation. Please note the following:

• Coins are delivered after MPESA payment is confirmed
• You must provide a valid and active Poppo ID for successful delivery
• We are not responsible for delays caused by Poppo Live platform issues
• Delivery may be affected by network or system maintenance beyond our control

Refunds may be considered under the following circumstances:

• Payment was deducted but coins were not delivered
• Duplicate payment was made for the same order
• Wrong amount was charged due to a system error

Refunds are NOT provided in the following cases:

• Wrong Poppo ID was provided by the customer
• Coins were successfully delivered to the provided Poppo ID
• Change of mind after successful delivery
• Poppo account was banned or suspended by Poppo Live

To request a refund contact us via WhatsApp with your MPESA transaction code and order details.

As a customer you are responsible for the following:

• Providing the correct and valid Poppo ID before making payment
• Ensuring your MPESA account has sufficient funds
• Keeping your MPESA receipt and order details safe
• Contacting support if coins are not received
• Not using our services for any fraudulent or illegal activities

Starluna Seller shall not be held liable for:

• Delays caused by MPESA system downtime or maintenance
• Delays or failures caused by Poppo Live platform issues
• Loss of coins due to Poppo account suspension or termination
• Any indirect losses arising from use of our services
• Incorrect information provided by the customer

Our maximum liability to any customer shall not exceed the amount paid for the specific transaction in question.

Your privacy is important to us. By using our services you agree to our collection and use of your information as described in our Privacy Policy.

• We collect your phone number and Poppo ID solely to process your order
• We do not sell your personal data to third parties
• MPESA payment data is processed securely via Safaricom Daraja API

Read our full Privacy Policy for more details.

Starluna Seller reserves the right to update or modify these Terms and Conditions at any time without prior notice. Changes take effect immediately upon being posted on this page.

Continued use of our services after any changes constitutes your acceptance of the new terms.

These Terms and Conditions are governed by and construed in accordance with the laws of Kenya. Any disputes arising from use of our services shall be subject to the exclusive jurisdiction of the courts of Kenya.